Return and Exchange Policy

We want all our customers to be happy with their purchase! If for any reason you need to return or exchange an item, please review our policy below.

Returns & Exchanges 

• We gladly accept returns and exchanges within 7 days of delivery, after which no return/exchange requests will be accepted.
• Returned items must be unworn, unwashed, undamaged, and have all original tags attached.
• For returns/exchanges , return shipping is to be arranged and borne by the customer, unless otherwise stated at checkout.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged (not due to transit mishandling covered under our shipping terms), or different from what you ordered, please contact us within 7 days of delivery. In such cases:

• We will arrange a free reverse pickup where serviceable, or reimburse reasonable return shipping costs where it isn’t.
• You will be offered a full refund or a free replacement, at your preference, subject to availability.
• This is in addition to, and not limited by, your statutory rights under the Consumer Protection Act, 2019.

Return Process

1. Contact us by email at contact@styzen.in or WhatsApp at +91 8217664408 to initiate a return or exchange. Please include your order number, reason for return, and (for defective/damaged/incorrect items) a photo of the product received.
2. Pack the item securely in its original packaging (if possible).
3. Ship the return package to our address: RV KHATER ENTERPRISES LLP 27, 1st Floor, Raja Motor Market, 2nd Cross, Journalist Colony, Bengaluru, India – 560002
4. We recommend using a trackable shipping service. Please share the tracking details with us once shipped, so we can monitor the return on our end too.

Processing Returns & Exchanges

• Once we receive your returned item, we will inspect it to confirm it meets the return/exchange criteria, and will keep you updated by email at each step.
• If approved, we will process your refund within 7–10 business days. Refunds are issued to the original payment method, or to your bank account where applicable.
• If you’ve requested an exchange, we will ship the replacement item once your return is processed.

International Orders (Outside India)

For international orders, change-of-mind returns and exchanges are not accepted, given cross-border shipping constraints. However, if you receive a defective, damaged, or incorrect item, please contact us — we will work with you to arrange a resolution (replacement, partial refund, or full refund, depending on the situation).

Customised Orders

Products with custom initials, logos, or any other personalisation cannot be returned or exchanged for change-of-mind reasons, given their made-to-order nature. Cash on Delivery is not available on custom orders. If a customised item arrives defective or materially different from what was ordered, please contact us — the same defective-item resolution above applies.

Receiving Your Package

Our Quality Control team carefully inspects every product before it ships. Please do not accept a courier or package that appears damaged or tampered with at the point of delivery — refuse it and let us know immediately, and we’ll arrange a replacement or refund. If you discover a problem only after opening a package that looked fine on delivery, please still reach out to us using the process above — you’re covered under our Defective, Damaged, or Incorrect Items policy.

Questions or Unresolved Issues?

If you have any questions about our return and exchange policy, please don’t hesitate to contact us at contact@styzen.in or WhatsApp +91 8217664408.

For statutory grievances or formal complaints that remain unresolved, you may also reach out to our designated Grievance Officer as detailed in our Terms & Conditions or Privacy Policy.